Contact

Please check your email for an email from us - if your order has been shipped you'll have been sent a tracking number.

Please note orders placed before 12:30pm are usually dispatched the same day (excluding weekends & bank holidays). We strive for quick delivery times, and usually they'll arrive within 1-2 days after dispatch.​

Please send us a message using the form below and we'll send you instructions.

Please send us a message using the form below and we'll send you instructions.

Please can you double check around your property to make sure it hasn't been left in a 'safe place', or left with a neighbour, if you still can't find it, please send us a message using the form below.

Please send us images and your order number using the form below and we'll get this sorted for you.

You can search using our search feature on our website: https://thescentreserve.com/search

Please use the form below and send us your order number and correct address. If your order hasn't been processed yet, we should be able to edit this.

You can only use ONE discount code at a time, and this can be used on our discounted bundles.

Once a successful order has been placed you will receive an email about your payout around 30 days` after the order.

Once the parcel arrives it needs to opened, checked and processed, this is normal procedure with any companies returns, the time it takes depends on how many returns we have and how busy we are, but we aim to do this as fast as we can, please note this can take up to 10 days after we receive the parcel.

If your order hasn’t been dispatched we can still edit it for you, please let us know what you would like to change as soon as possible