Get in Touch

We're here to help with any questions about your order or our products

Monday - Friday: 9am - 5pm
Orders before 12:30pm ship same day

help@thescentreserve.com
Response within 24 hours

All UK orders via Royal Mail
Free returns available

Frequently Asked Questions

Where is my order?

Please check your inbox for a shipping confirmation email. If your order has been dispatched, it will include a tracking number.

How long does delivery take?

Orders placed before 12:30pm (Monday–Friday) are usually dispatched the same day. Delivery typically takes 1–2 working days after dispatch.

My tracking says delivered, but I haven't received it?

Please check around your property and with neighbours in case it was left in a safe place. If you still can't find it, contact us using the form.

How do I return my order?

Please click here to start a return. We offer free returns via Royal Mail.

My order has arrived damaged

Please send us photos of the damage and your order number using the contact form. We'll sort it out quickly.

Fill out the form below and we'll get back to you as soon as possible

If you've not received a reply within 24 hours (Monday-Friday), please check your spam folder.

Orders placed after 12:30pm will be shipped on the next working day (Monday-Friday). Weekend orders ship on Monday.

All UK orders are shipped via Royal Mail with tracking provided.