Get in Touch
We're here to help with any questions about your order or our products
Business Hours
Monday - Friday: 9am - 5pm
Order by 7pm (Evri) or 12:30pm (Royal Mail) for same-day dispatch
Order by 7pm (Evri) or 12:30pm (Royal Mail) for same-day dispatch
Email Us
help@thescentreserve.com
Response within 24 hours
Response within 24 hours
Shipping Info
All UK orders via Evri or Royal Mail
Free returns available
Free returns available
Frequently Asked Questions
Where is my order?
Please check your inbox for a shipping confirmation email. If your order has been dispatched, it will include a tracking number.
How long does delivery take?
Orders placed by 7pm for Evri or 12:30pm for Royal Mail are dispatched the same day. Delivery usually arrives the next working day after dispatch.
My tracking says delivered, but I haven't received it?
Please check around your property and with neighbours in case it was left in a safe place. If you still can't find it, contact us using the form.
How do I return my order?
Please click here to start a return. We offer free returns via Royal Mail: you'll get a free return label or QR code, or you can book a collection from your door.
My order has arrived damaged
Please send us photos of the damage and your order number using the contact form. We'll sort it out quickly.
Send us a message
Fill out the form below and we'll get back to you as soon as possible
Important Information
We aim to respond within 24 hours (Monday-Friday), this may take longer during busy periods. Please check your spam folder.
Orders placed after the cut-off (7pm for Evri, 12:30pm for Royal Mail) are dispatched the next day.
All UK orders are shipped via Evri or Royal Mail with tracking provided.