Contact

Returns

FAQ's

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Where is my order?

Please check your email for an email from us - if your order has been shipped you'll have been sent a tracking number.

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How long does delivery take?

Please note orders placed before 12:30pm are usually dispatched the same day (excluding weekends & bank holidays). We strive for quick delivery times, and usually they'll arrive within 1-2 days after dispatch.​

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How do I exchange my items?

Please click here to exchange

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How do I return my order?

Please click here to return

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My tracking says it has been delivered, but it hasn't arrived yet?

Please can you double check around your property to make sure it hasn't been left in a 'safe place', or left with a neighbour, if you still can't find it, please send us a message using the form below.

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My order has arrived damaged

Please send us images and your order number using the form below and we'll get this sorted for you.

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Do you have this fragrance?

You can search using our search feature on our website: https://thescentreserve.com/search

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My address is wrong

Please use the form below and send us your order number and correct address. If your order hasn't been processed yet, we should be able to edit this.

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The discount isn't working

You can only use ONE discount code at a time, and this can be used on our discounted bundles.

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When will I get paid from Social Snowball for referring friends?

Once a successful order has been placed you will receive an email about your payout around 30 days` after the order.

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Where is my refund?

Once the parcel arrives it needs to opened, checked and processed, this is normal procedure with any companies returns, the time it takes depends on how many returns we have and how busy we are, but we aim to do this as fast as we can, please note this can take up to 10 days after we receive the parcel.

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Can I edit my order?

If your order hasn’t been dispatched we can still edit it for you, please let us know what you would like to change as soon as possible

If you have any issues or have any questions for us, don't hesitate about contacting us, you can email us at;

help@thescentreserve.com

If you've not received a reply within 24 hours (Monday-Friday) please check your spam folder.

Please note, if you've ordered after 12:30pm, your order will be shipped on the next working day (Monday-Friday). Any orders placed on the weekend will be shipped on Monday.

All orders within the UK are shipped via Royal Mail.

Fill out the form below and we'll be in touch as soon as we can!

Contact form

Scent Reserve Ltd

Unit 3 R/O Albert Street
Brigg
DN20 8HQ
United Kingdom