Frequently Asked Questions

We are open Monday - Friday 9am - 5pm, we aim to reply to your messages within a few hours, but during busy times this may be longer.

We are based in the United Kingdom

Yes! We're based in Brigg, N Lincolnshire where we blend, bottle and ship all of our fragrances!

It's a product which is inspired by a stated designer fragrance, NOT a replica or copy, this is not to be confused.

All of our products are Parfums, which is the strongest scent available.

We only use Vegan Friendly Fragrance Oils, which means they are cruelty free! No animals should suffer to smell good!

As there is a higher oil content to make them last longer, with ALL perfumes, not just The Scent Reserve's perfumes, we do recommend that you take care when applying on clothes, and of course you do so at your own risk.

Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.

We aim to ship orders as quickly as possible, so if there's anything you need to change or cancel, let us know right away and we'll do our best to help!

Orders placed before 12:30pm are usually dispatched same day (excluding weekends.) We strive for quick delivery times, and usually they'll arrive within 1-2 days after dispatch. Please be aware during peak periods such as Black Friday, Christmas and sales events, this may take longer.

Please check your tracking link that was emailed at the time of despatch (may be in junk/spam folder).

You can only use ONE discount code at a time, and this can be used on our discounted bundles e.g. (3 x 100ml for £49.85)

Please take pictures of the outer packaging, the damaged bottle(s) ensuring the bottle number is visible and email the pictures to our Customer Services Team at help@thescentreserve.com. Unfortunately damage incidents need to be investigated so we need sufficient photographic evidence. Please do not dispose of the bottles or packaging until we have advised you that we completed our investigations. All damages must be reported within 7 days of receiving your order.

Please check your order confirmation alongside the order you have received and if there are any discrepancies, please email help@thescentreserve.com with a picture of all the goods received along with the packing slip. All error must be reported within 7 days of receiving your order.

We accept products back within 30 days for a refund or exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you. Please contact our Customer Services Team at help@thescentreserve.com for further details.